I ordered a Spanx product and 2 bra's. I specified in my email that I absolutely needed it on 4/10/09. They sent an email that it had been dropped off to UPS on 4/9.09. As of 4/13/09 I do not have the package. The wedding is over. I tried sending emails - no replies. I talked to a very unfriendly woman this afternoon. Even AMEX understood that NOT delivering a wedding item in time for a wedding is inappropriate and they have placed a STOP on the charge. Of course once I advised Bare Necessities that I had stopped payment with AMEX, they answered my emails. I've read several reviews about Bare Necessities on line since ordering and it seems common practice to promise something by X date and to not come through! I had asked for my $22 overnight fee to be refunded - had they answered that email, I would have been fine but they choose to ignore my emails and when I didn't have the package 2 business days later, after paying for 1 business day delivery, I called AMEX to dispute the charge. They'll never ger my business again. I hope to post this on every site that accepts reviews for Bare Necessities - they are horrible - no customer service to speak of. Unfortunate for them given the recession a little bit would have went a long way.
Well, their loss. And a lesson learned - check reviews BEFORE purchasing. (Oh, their checkout process - you don't even get a chance to cancel the order - I hit forward and bang, the order was processed - no chance to change your order or mind.). I also plan on writing a stern letter to them. This is an example of what customer service has come to with some companies - they plain just don't care.
I refuse their products based on their lousy customer service.
Buy SPANX Higher Power High-Waisted Mid-Thigh Shaper 032!
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